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Advanced Edition and Customer Call Reporter (CCR) are NOT supported on Avaya IP Office R systems. Existing Advanced Edition. Migrate Your Nortel BCM to Avaya IP Office! IP Office CCR (Customer Call Reporter). IP Office Customer Call Reporter is a server based contact centre product designed explicitly IP Office CCR provides a good set of basic monitoring tools. Just installed CCR, everyting seems to be installed as it should. When the installation finised, th server opens the folowing URL.

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The wallboard has the ability to display all the statistics currently available within Customer Call Reporter, but can also provide two additional new features: If you have an unusual requirement, talk to us! The alarm and warning settings for this new i will range from 1 to Each account that can receive the template can be selected.

IP Office CCR (Customer Call Reporter)

IP Office Customer Call Reporter is a server based contact centre product designed explicitly for small businesses. Promoting, selling, recruiting, coursework and thesis posting is forbidden. Assess agent productivity — Customer service supervisors can gather current and historical data and generate reports to gauge avqya productivity of agents.

A view may be created that shows the system with all the agents, specific Hunt Group and Agent statistics as well as Alarms and Warnings. The system talk internal time is the sum of all of the Advanced Edition agents’ internal call talk times System Talk Outbound Statistic: Didn’t matter how many times I tried the install, it just wouldn’t work on that box.

Avaya IP Office CCC/CCR

As parameters move from a normal to alarm state, the color of ccrr field within the realtime view will change depending upon the level of alarm; white for normal, yellow for caution, red for alarm, and blue for alarm acknowledged. This allows a supervisor to see a whole system as it relates to the business function sales, service. Real-time Access to Information — Supervisors get point and click, drag and drop convenience for real-time information by agent or group of agents or to set alarm notifications and automatically deliver customized reports.

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What is the CCR software version?

Avaya IP Office R9.1 does NOT Support Customer Call Reporter CCR

Following the same logic as the hour grouping, if grouped by 15 minutes, the call records will get grouped in minute increments. I just removed that and replced with HTTP: Default setting is off.

See how many calls have been taken over a period of time, the length of calls, and more Set and adjust thresholds to trigger alarms to suit changing objectives and campaign targets Lp automatic report delivery in preferred formats Detailed, actionable data helps Supervisors schedule staffing for peak times, provide relevant agent training including recording and archiving of calls for later review and to improve overall business performance. Click Here to join Tek-Tips and talk with other members!

The agent will be able to hear both the caller and the supervisor. Capabilities of Avaya CCR Real-time Access to Information — Supervisors get point and click, drag and drop convenience for real-time information by agent or group of agents or to set alarm notifications and automatically deliver customized reports.

IP Office CCR

Went straight onto another with no issue!!!! The system talk inbound average time is the average of all of the Advanced Edition agents’ inbound average call talk times System Total Talk Statistic: The following parameter settings are available for Agent Productivity factor calculation:.

Just out of interest. View agent status — Customer service reps and supervisors can get real-time information on call queues, hold times, agent status and more to help ensure customers are always being serviced quickly, efficiently and professionally. You can then change it through the system settings after logging in as administrator. When the installation finised, th server opens the folowing URL h ttp: Detailed, actionable data helps Supervisors schedule staffing for peak times, provide relevant agent training including recording and archiving of calls for later review and to improve overall business performance.

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For the release of IP Office R6, Customer Call Reporter now provides a browser based wallboard that can be used in businesses who want to display key statistics in a group area, such as on an LCD television screen.

In addition to the Hour, Day and Week grouped reports, R8. In its native web server environment the IP Office Customer Call Reporter can be simply installed onto a single server without the need for any client software deployment. Coaching intrusion and Whisper page cannot be done on an idle user.

Each of the three views are summarized and made available to any Agents when they login and select their corresponding Supervisor. And then i just end up at the login page. Drawing upon the latest web and design technologies, IP Office Customer Call Reporter introduces significant new capabilities to effectively and efficiently manage a single-site call centre environment.

It’s easy to join and it’s free. For example, assume that a call center supervisor is responsible for the following hunt groups in IP Office; Computer SalesMonitor SalesWarranty Serviceand non-Warranty service.

The caller may still talk to the agent, but will not hear what the supervisor is saying. Similarly, if 30 minutes grouping is selected, then call records will get in minute increments. I think it is in TBO. Join us in our CEC for a personalised look at your office phone system project. Retrieve information the same way voicemail messages are replayed.

Telefonix Jobs Discover Telefonix. Join your peers on the Internet’s largest technical computer professional community. According to the manual, I should be redirected to a site where i could create my new admin account, but that never happens.