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The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty.

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Choose a different product series. Compare the position of the alignment bar strip against the strips in the other lifting assemblies and reposition it as necessary. If fb050 is nothing obvious blocking the path, the message may appear for one of these reasons:.

Javascript is disabled in this browser. Already have an HP account? Learn more about HP’s privacy policy. Please try again shortly. The Virtual Agent is currently unavailable. Second view of service-end lifting assembly for the alignment bar. Clear any foreign debris, such as dust, from between the encoder strip and the reader.

As the alignment bar moves downward, it rb500 a build-up of ink and cannot move any farther. To test the lift assembly motion, have one person operate the control panel while a second person observes the mechanical motion of the lift assembly. One or more of the values entered is not permitted. If you are unable to correct any issues, or if you have questions, please contact an authorized HP reseller or the regional HP Customer Care Center for further assistance.

HP Scitex FB500 Industrial Printer Troubleshooting

Warranty removed from product: Please enter a Product Number to complete the request. Advance the fb050 so that any cured ink is no longer in the alignment bar path.


Ensure that the components on both user end and service end are checked for any problems. Product sold by third party: Check both ends of the bar and both lifting assemblies user end and service end for any hl problems and correct any issues.

HP Scitex FB Industrial Printer Troubleshooting | HP® Customer Support

Ensure that the encoder strip 4 in Figure 3 is properly positioned in its holder. Product has been exchanged: In Figures 3 and 4, the input roller assembly has been removed for clarity. Modify your browser’s settings to allow Javascript to execute. Troubleshooting “The alignment bar hit something while moving” message on HP Scitex FB and FB printers To troubleshoot The alignment bar hit something while moving message, complete the following steps:.

See your browser’s documentation for specific instructions. How does HP install software and gather data? In the following figures, only the service end of the printer is illustrated. This page requires Javascript. Europe, Middle East, Africa. Please wait while we process your request. This product was sold by a third party.

See the following section for details on accessing the lift assemblies and components. This product was designated to be returned to HP. Service-end view of lifting assemblies. Remove the user and service endcaps to access the lift motors and encoder strips.


The serial number provided does not match the previously selected product.

Thus, the warranty has been removed from this product. Carefully inspect and observe the alignment bar and lifting mechanisms for any binding, obstruction, or other problem. Do not attempt to remove the input fh500 assembly. Any electrical cabling is not visible in this view.

Gb500 alignment bar hit something while fb50 message appears on the control panel when the alignment bar is unable to move normally. Verify that the mechanical links between the bar and the actuator assembly are secure and not catching or binding on any other printer components. Remove the user and service endcaps for access to the lifting mechanisms.

This process can take several minutes depending on the number of warranties being checked. Clear the alignment bar path of any foreign objects, such as a piece of media.

We are unable to determine your warranty status for the product and serial number provided. There is a build-up of of cured ink on the media belt. Any warranty support needed would be completed by the reseller that sold the product. Please fb00 the product number and serial numbers of the new product to validate warranty status.